Refund policy
We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Herah but if for any reason you have any issues, please lodge a return by emailing us at hello@sayherah.com or messaging us on Facebook/Instagram at @sayherah.
You can return any item (except Underwear and ladies Bodysuits) within 30 days of purchase if the item is unused and in its original condition and packaging. For hygienic reasons it is against the law to exchange or refund underwear/bodysuits, except in the case of a faulty garment, in which case we will organize an immediate replacement sent to you free of charge.
Herah is most accommodating in terms of sizing but please check our size chart prior to purchase and if you are unsure, feel free to contact us and our team will happily assist you. We will replace incorrect sizing if the garment is untarnished and in its original packaging.
All returns/exchanges enquiries will be responded to by our Customer Service team. In the event you have incorrectly ordered products/sizes we will gladly assist - just email us or contact us here!
The cost of returning the item(s) by post is at the expense of the customer, unless faulty. The shipping costs on orders under our free shipping threshold are non refundable.